At BetPro, healthy betting means playing with a clear head, setting personal limits, and knowing when to stop. We provide a complete set of control tools so your gaming experience stays enjoyable without affecting your daily life.
We provide a range of self-control tools that you can activate directly from your BetPro account
Set daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, the betpro system automatically blocks any additional deposits until the limit period expires. You remain in full control at all times.
Set how long you can play in a single session. Once the time limit is reached, the system will automatically remind you. This feature helps you avoid playing longer than intended without realising it.
Need a short break? Activate a self-break for 24 hours, 7 days, or 30 days. During this period, your account cannot be used for any wagering — giving you time to rest and reconsider.
If you feel that betting is starting to have a negative impact, you can opt for self-exclusion for 6 months, 1 year, or permanently. This is a definitive option and can be processed through the BetPro support team.
Monitor every transaction and wagering activity in detail through your account dashboard. Reviewing your usage patterns helps you make smarter, more controlled decisions over time.
You can disable any promotional notifications or bonus offers that may encourage you to play beyond your personal limits. Your preferences are always respected by the BetPro system with no conditions attached.
Betting should be entertainment, not stress. betpro provides all the tools you need to keep your gaming experience safe and fully in control.
Responsible gaming refers to a healthy approach to wagering, where players make conscious decisions, set clear limits, and treat betting purely as entertainment — not as a way to generate income or relieve stress.
At BetPro, we believe every player deserves an enjoyable betting experience that does not negatively impact their personal finances, social relationships, or mental health. That is why we place responsible gaming at the core of every aspect of our platform — from product design to customer support team training.
The core principles of responsible gaming we uphold are simple: set a budget you can afford to lose, play only for fun, and stop when your limit is reached. The choice is yours — betpro simply ensures you have all the tools needed to do so.
Research shows that a small number of players may experience difficulty controlling their betting, which can affect their finances and daily lives. BetPro takes this responsibility seriously. By providing effective and easy-to-use self-control tools, we hope to help all players maintain a healthy relationship with their betting activity.
Remember: Betting should add enjoyment to your life, not become a burden. If you start to feel otherwise, BetPro is here to help.
Recognising the early signs of a betting problem is the most important first step. Here are some warning signs to watch for in yourself or those around you:
If you identify two or more of the signs above in yourself, we encourage you to use BetPro's self-exclusion tool and seek professional support as soon as possible.
All betpro self-control tools are accessible directly from your account settings page. Here is a step-by-step guide to activating these tools:
Open the BetPro app or website and log in using your username and password. Make sure you are using a personal device to keep your account secure.
Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu that appears.
In the settings menu, there is a dedicated section titled "Responsible Gaming" that contains all available self-control tools.
Choose the tool you want to activate — deposit limits, play time limits, self-break, or self-exclusion. Enter the limits that suit your personal needs.
All limits take effect immediately upon confirmation. Certain limits such as decreasing a deposit limit can be applied instantly, while increasing a limit requires a 7-day waiting period for added protection.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the BetPro support team or a professional support organisation.
These questions serve as a personal guide. Your answers are confidential and are not recorded by the betpro system.
Have you ever bet more than you can afford to lose?
Have you ever tried to recover lost money by continuing to bet?
Have you ever lied to family members or friends about how much you have wagered?
Has betting ever caused you serious financial problems?
Have you ever felt the urge to bet with increasingly larger amounts to feel satisfied?
Has betting ever interfered with your relationships with family, friends, or work?
Have you ever felt anxious, stressed, or irritable when trying to stop betting?
Have you ever borrowed money or sold assets to fund your wagering?
If you answered "Yes" to 3 or more of the questions above, please contact the BetPro support team via live chat or consider reaching out to the professional helplines listed below.
If you or someone you know needs help with a betting problem, there are several support resources available to reach out to. BetPro encourages players to seek help without delay, as betting problems can be addressed effectively when identified early.
The Malaysia Ministry of Health provides a mental health helpline that you can contact for a referral to suitable counselling services in your area.
Betpro's trained support team is ready to help you activate self-exclusion tools or provide further information on available support resources. Available 24 hours a day.
Government hospitals across Malaysia provide psychological counselling services, including support for addiction issues. Consult your family doctor for a referral to an appropriate specialist.
Peer support groups are available across Malaysia, offering a safe platform to share experiences and receive support from individuals who understand the challenges you face.
Register a BetPro account today and enjoy a safe betting experience with built-in self-control tools, 24/7 support, and a licensed platform trusted by players across Malaysia.