Privacy Policy BetPro — Malaysia Player Data Security

1 Policy Introduction & Scope

BetPro ("we", "Platform") cares about the privacy of every individual using our services. This Privacy Policy applies to all users of the BetPro platform — including those browsing our official website, using the BetPro mobile app for Android and iOS, and all related services we offer.

This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection industry best practices. We are committed to ensuring that every piece of personal information you provide to us is handled with full responsibility, transparency, and security.

If you have any questions about how we handle your personal data, the betpro customer support team is available via live chat 24 hours a day, 7 days a week. You may also refer to the "Contact Us" section at the end of this document for further information.

2 Types of Personal Data Collected

BetPro collects information necessary to provide safe, fair, and responsible services to all players. The data we collect can be categorised as follows:

2.1 Data You Provide Directly

This includes information you provide when registering an account, submitting KYC verification documents, making deposits or withdrawals, and when contacting our customer support team. All information is securely stored and used only for the stated purposes.

2.2 Automatically Collected Data

When you use the BetPro platform, our systems automatically record certain technical data such as your IP address, device type, and login information. This data is used solely for security, fraud detection, and improving your user experience.

3 How We Use Your Data

BetPro only uses your personal data for legitimate, pre-disclosed purposes. The following are the primary purposes for which player data is used:

• Account management: To create, verify and securely maintain your player account.
• Transaction processing: To process deposits, withdrawals and all financial transactions accurately and promptly.
• Identity verification (KYC): To ensure platform security and comply with legal requirements for fraud prevention.
• Customer support: To help you resolve any issues or enquiries related to your account and services.
• Platform security: To detect and prevent fraudulent activity, money laundering and platform abuse.
• Responsible gaming: To monitor betting patterns and assist players who may require responsible gaming support.
• Service improvement: To analyse usage patterns and improve the betpro platform user experience.
• Marketing communications: To send promotions and exclusive offers to players who have consented to receive such communications.

4 Data Sharing & Disclosure

BetPro will not sell, rent, or disclose your personal data to third parties without your consent, except in the following limited circumstances:

4.1 Trusted Service Providers

BetPro works with selected service providers to operate the platform, including payment processors, KYC providers, and server hosting companies. All these partners are bound by strict confidentiality agreements and may only use your data for the specified service purposes.

4.2 Legal Requirements

BetPro may disclose your personal data to relevant authorities when required by Malaysian law or a valid court order. This includes cooperation with financial crime prevention agencies and relevant regulatory bodies.

4.3 Platform Protection

In situations where there is a serious threat to the security of the platform or other players, BetPro reserves the right to share necessary information with the relevant authorities for protection purposes.

5 Data Security Measures

BetPro continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we employ:

• 256-bit SSL encryption: All data communications between the platform and users are protected with bank-grade encryption.
• Two-factor authentication (2FA): An additional security layer for login and withdrawals to prevent unauthorised access.
• 24/7 security monitoring: The betpro security team continuously monitors systems to detect any suspicious activity.
• Internal access controls: Only authorised personnel with a legitimate business need may access player personal data.
• Regular security audits: BetPro conducts regular internal and external security audits to ensure systems are always kept up to date.
• Isolated data storage: Sensitive data is stored in isolated environments with multiple layers of security.

6 Cookies & Tracking Technologies

The betpro platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve our services.
• Functional Cookies: Remembers your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand aggregate platform usage patterns for continuous improvement.

You can manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the BetPro platform.

7 Your Rights Under PDPA

As a betpro player based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia. betpro respects and facilitates the exercise of all these rights:

8 Data Retention Period

BetPro retains your personal data only for as long as necessary to fulfil the purpose of collection, or as required by applicable laws in Malaysia. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active and up to 5 years after account closure for audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC records and identity verification: Retained for 5 years after the termination of the business relationship.
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
• Anonymised analytics data: May be retained for a longer period as it contains no personally identifiable information.

When the retention period expires and there is no legal requirement to retain the data, BetPro will securely delete or anonymise the relevant data using industry-approved deletion procedures.

9 Cross-Border Data Transfers

In some situations, your personal data may be transferred to or stored on servers located outside Malaysia for platform operations, data backup, or technical support purposes. BetPro ensures any such data transfer complies with Malaysia's PDPA requirements and is protected by appropriate safeguard mechanisms.

All cross-border data transfers are conducted through fully encrypted channels. Overseas service providers involved are bound by strict data protection agreements and must meet security standards at least equivalent to Malaysia's PDPA requirements.

10 Contact Us & Privacy Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how betpro handles your personal data, we encourage you to reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the betpro website or app.
• Email: [email protected] — betpro Data Privacy Team.
• Response Time: We are committed to responding to all privacy enquiries within 5 business days.

We also encourage you to review this Privacy Policy from time to time, as it may be updated to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via in-account notifications or your registered email.